Technical Support Agent - Application Form

Technical Support Agent

Application Form

WayMore.io’s mission is to keep businesses of all sizes and from all over the world connected with their clients throughout the customer journey.

Something that has been successfully achieved over the last 21 years, based on a true omnichannel approach, provided from CpaaS Routee.net backed up from the core infrastructures of AMD Telecom, on cutting-edge technology, advanced analytics, Campaign Manager for Ad Hoc, Big Data, Integration, AI and ML technology, and most importantly on our talented team!

What WayMore.io guarantees for its clients:

Less manual workload.
Less Intercommunication headache.
Reduction of digital marketing costs.
Increase of Up and cross-selling workflows (either manual or automated).

Of course, we couldn’t achieve all that without our people. They are the heart of our company and we are proud of the company culture we have built, reaching 200+ employees.

From the developers who craft our tools and the sales teams who close the deals, to the customer support reps who support it, WayMore brings an incredibly diverse mix of people together.

People with different backgrounds, nationalities, personalities, and diverse perspectives. Their unique viewpoints and experiences make us stronger and help us deliver all the right tools for every business's success.

We continue to grow and provide our customers with the best and highest quality solutions on the market!

Our people are committed to our values and work hard to make our vision a reality. They are goal-oriented and success-driven.

Do you see yourself in all this?

Are you passionate and curious?

Want to be part of our company’s culture?

What We Are Looking For?

Due to our continuous growth, we are looking for an exceptional Technical Support Agent to join our multinational team!

Main Responsibilities of the Technical Support Agent

Provide first level technical support, helping customers resolve technical issues.
Provide support through a series of actions, either via mail or over the telephone, quickly reaching to the root of the issue and resolving it in a timely and effective manner.
Be actively involved in live monitoring activities of infrastructure-related issues, follow resolution procedure and escalate to the SysAdmin team accordingly.
Troubleshoot system and network issues and identify hardware and software solutions.
Log and keep records of customer queries through the ticketing system.
Escalate and collaborate with field engineers to resolve customer’s tickets, if the problem needs second or third level support.
Work consistently on a task until completion (or referral to third parties, if necessary).
Monitor and maintain computer systems and networks.
Follow diagrams and written instructions to repair a fault or set up a system.
Prioritize and manage multiple open cases at once.
Create daily reports and update documentation in an organized manner.

You are about to submit your application for the position of Technical Support Agent.

Before you proceed with your application, please make sure you have read carefully the main responsibilities of the position.

We are also including a quick Questionnaire you will need to fill in in order for us to deep dive into your profile and get to know you better!

Your Name *

Your Phone Number *

Your Email *

Application Date *

Residential Address *

LinkedIn Profile

Your CV *

How would you rate your day-to-day communication skills in English? *

Basic English User

Independent English User

Proficient English User

Native Speaker

Please indicate your educational level *

High School / Elementary

Certification / Diploma

Currently, a student in university

Bachelor

Master

PhD

Other :

Have you fulfilled your military obligations? (if applicable) *

Yes

No

Not applicable

Are you willing to work different shifts in order to provide 24x7x365 support coverage? *

Yes

No

How many years of working experience do you have as a Technical Support Agent, resolving technical issues? *

I do not have any working experience yet

Less than 1 year

1 year - 3 years

3 years - 4 years

More than 4 years

Have you ever been involved in infrastructure monitoring activities? *

I do not have any working experience yet

Less than 1 year

1 year - 3 years

3 years - 4 years

More than 4 years

Are you currently employed? *

Yes

No

If yes, what is your warning period?

What are your salary expectations? *

A few more things about you

On a scale from 1 to 5, how easy is it for you to have a direct telephone call with a customer for any reason? *

1

2

3

4

5

How capable do you think you are at handling many tasks at the same time? *

1

2

3

4

5

How would you rate your ability working under pressure? *

1

2

3

4

5

Assume that you have received an urgent ticket for a customer but it is already 17:30, which means that your shift has just ended and you didn't manage to close it yet. What are your next actions? *

I will contact the customer in order to postpone the deadline for the next day.

I will work until 23:00 to deliver properly.

I will assign it to the next shift.

I will ask for my team leader's input on what I should do.

What is your favorite aspect of desktop support? *

Actually, this will be my first time working as a technical support agent, so I don't really know yet what my favorite thing will be

Responding to client technical requests.

Troubleshooting hardware and software issues.

Troubleshooting networking and connection issues

Completing job reports and ordering supplies.

How would you see yourself in 5 five years within our organization chart? *

I would like to undertake leadership responsibilities by managing a team

I would like to be better at my job position

I would like to learn more about tech sales

I would like to undertake responsibilities related to developing new services as a product

And one last thing that is important to us!

How did you hear about us? *

Social Media (FB, Instagram etc)

Skywalker / Kariera sites

Glassdoor / Indeed

Company site

Other :

GDPR Agreement 1 *

I consent to share my personal details with WayMore.io in the context of participation in the company's recruitment process.

GDPR Agreement 2 *

I consent to receive communication by email or phone in regard to my participation in the recruitment process of WayMore.io.

By Submitting this form, our HR Team will be notified about your application.

Should your skills and qualifications match the position’s requirements, one of our team members will get back to you within the next few days.

Thank you for your application and we wish you good luck!