Customer Experience Officer Prequalification

Application Form for Customer Experience Officer

As a Customer Experience Officer, you will be an active part of our sales team by supporting the Sales department in inbound calls and tickets of our customers. Do you have strong communication skills and love for customer support? This position is for you!

Responsibilities:

Reply\send written quires of Greek customers (emails)
Zopim live chat Greek - English
Talk to Expert (Video Call) Greek - English
Customer care OTRS - Tickets\Assist clients on sales-services issue
Reply to inbound calls for product-price related tasks
Schedule meetings- Presentations to Clients
Prequalification Stage - Meeting Arrangement
CRM Administration
Contract coordination
Quotes' preparation to customers

Dear applicant, our HR team would like to invite you to fill out our first evaluation form. This is the first step to provide us with some necessary information, so that our experts will be able to get to know you better!

GDPR Agreement 1 *

I consent to share my personal details with AMD Telecom in the context of participation in the company's recruitment process.

GDPR Agreement 2 *

I consent to receive communication by email or phone in regard to my participation in the recruitment process of AMD Telecom.

Full Name *

Email *

Phone *

Your LinkedIn Profile *

Date and Time of your Application *

What is your residential address *

For which city - country are you applying for *

How did you find us *

Please upload your CV *

Have you completed the mandatory military service? *

Completed

Not completed

Currently on duty

Not obligatory in my country

For how many companies have you worked in the last 5 years? *

1

2

3

4

5

Level of academic education relevant to the job position *

High School/ Elementary

Certification/ Diploma

Bachelo'rs Degree

Master's Degree

PhD

How would you describe your relationship with technology? *

I regard it as my best friend

We are doing well enough, I can understand easily the technology trends

I don't know, we just met each other

I think it's a necessary evil

It's my worst enemy

How many years of proven working experience in a digital - technology related work space do you have? *

Only my internship

Less than 1 year

1-2 Years

2-3 Years

2-4 Years

4-7 Years

7-10 Years

Above 10 years

How would you rate your English level? *

Beginner

Intermediate

Fluent

Native Speaker

How confident do you feel in handling many tasks at the same time? (3 max) *

Not Confident at all

Somewhat Confident

Confident

Very Confident

How confident would you feel to be the contact person between our customers and our company? *

Not Confident at all

Somewhat Confident

Confident

Very Confident

Do you manage any specific clientele? *

Yes

No

If yes, how many customers, in total, do you currently manage? *

1-10 customers

11-20 customers

20-30 customers

30-50 customers

50-100 customers

100-500 customers

500+

I am not handling any customers

Would you be interested in working with CRM software to prioritize leads and develop marketing campaigns? *

Yes

No

Would you feel comfortable acting as an account manager within the Sales department? *

Yes

No

Do you have any experience regarding the procedures of contract dealing (document management)? *

Yes

No

Let's assume that you are requested to present our services to one of our prospect customers in a video call. How confident would you feel? (After your training completion) *

Not Confident at all- My presentations skills is something that I need to work on

Somewhat Confident- My presentation skills are not my strong point, but I can try my best

Confident - I am feeling pretty sure about my presentation skills

Very Confident - My presentation skills are my strong asset

How comfortable would you feel to reply in written quires of our customers? *

How confident would you feel to prepare and send price quotation to one of our customers? *

How confident would you feel to turn a customer objection from "no" to "yes"? *

Not Confident at all

Somewhat Confident

Confident

Very Confident

How many direct outbound telephone calls to new - distinct prospect clients would you consider acceptable to perform on a daily basis? *

I am not interesting in handling any customers

1-5 calls

5-15 calls

15-20

20-40

40+

Do you have set KPIs? *

Yes

No

If yes, please describe your KPIs

Assuming that your training would be a 50 pages book, would you be able to read it during your free time and submit your questions in writing so you could conform with the rest of the team as soon as possible? *

Yes, I would feel comfortable to do it

No, I prefer to have someone to train me from the beginning

Assume that you have received an urgent ticket for a customer but It is already Monday, 17:30 pm and you didn't manage to close it yet. What are your next actions? *

I will contact the customer in order to postpone the deadline for Tuesday

I work until Monday at 23:00 to deliver properly

I will assign it to the next shift

I report to my team leader and ask for his/her input, on what I should do

What is your net monthly salary? *

What is your desired net monthly salary? *

Would you interest to participate in our training seminars on Saturday twice per month for a period of three months, paid for by the company? *

Yes

No

How do you see yourself in 5 five years within our organization chart? *

I would like to undertake leadership responsibilities by managing a team

I want to be better at my job position

I want to learn more about tech sales

I want to undertake responsibilities related to marketing

Would you attend training seminars paid from the company, after 17:30 pm twice per week? *

Yes

Yes, if the notice period is at least one week earlier

No

Which is the MAIN reason that would drive you in searching new working opportunities ? *

Which is your notice period? *

Immediately

In one week

In two weeks

In one month

In two months

Finaly, what are three adjectives would you use to describe you? *

Thank you for your time!

Please press the "submit" button and our HR department will reach you for the next step of our recruitment process!

Please kindly check your email as to find more information regarding the status of your application.

**Please note that our company maintains the right to investigate further your answers.