1st Level Technical Support Agent - Prequalification Form New

Application Form for Technical Support Department

This form is for applying to the Technical Support Department.

The successful incumbent will be responsible for answering and resolving Customer’s tickets, providing first level support and helping customers resolve technical problems and respond to customer’s requests in a timely manner (mostly via e-mail).

The main responsibilities will be:

Identifying hardware and software solutions.
Logging and keeping records of customer/employee query through ticketing system
Troubleshooting technical issues.
Contact customers to quickly get to the root of their problem
Managing multiple cases at one time
Resolving network issues/ Format / Backup PC
Provide first level support to customers and help them resolve technical issues.

Dear applicant, our HR team would like to invite you filling out our first evaluation form. This is the first step to know you better, so our experts could easily reach you!

Full Name *

Mobile Phone number *

Mobile number without spaces or characters

Email address *

Your LinkedIn Profile *

Date & Time of your application *

Please Upload your CV *

How did you find us? *

What is your residential address? *

For which City/ Country are you applying for? *

Have you completed, if any, the mandatory military service? *

Completed

Not completed

Currently, on duty

No need for that in my country

Level of academic education relevant to the job position *

High School / Elementary

Certification / Diploma

Bachelor's Degree

Master's Degree

PhD

How would you describe your relationship with technology? *

I regard it as my best friend.

It's just a tool for making everyday life easier.

I don't know, we just met each other.

I think it's a necessary evil.

It's my worst enemy.

On a scale from 1 to 5, how easy is it for you to have a direct telephone call with a customer for any reason? *

How capable do you think you are at handling many tasks at the same time? *

What is your favorite aspect of desktop support? *

Actually this is my first time that I will work as a technical support, so I don't really know what my favorite thing would be

Responding to client technical requests.

Troubleshooting hardware and software issues.

Troubleshooting networking and connection issues

Completing job reports and ordering supplies.

How many years of proven working experience in a digital - technology related work space do you have? *

Only my internship

Less than 1 year

1-2 years

2-4 years

4-7 years

7-10 years

Have you ever worked again as a technical support Agent? *

Yes

No

If yes, for how long? *

Only my internship

1-2 years

2-3 years

3-5 years

5- 7 years

7-10 years

10+ years

From a scale 1 to 10, how comfortable would you feel making the FIRST contact with a software house, which is a prospective customer of ours, in order to present our services and the benefits that it would have by using them? *

Let's say that you receive a technical complaint from a customer about a product. What will be your next actions? *

Do you have set KPIs? *

Yes

No

If Yes, please describe your KPIs

Average Response Time

First Call Resolution

Average Reply Time

Number of Issues resolved

Customer Satisfaction Score

All of the above

None of the above

Are you willing to work different shifts in order to provide 24x7x365 support coverage?

Yes

No

How would you rate your English level? *

Beginner

Basic User

Intermediate

Fluent

Native Speaker

From a scale 1 to 10, how comfortable would you feel to search and create a comparison board between our company and our competitor's regarding the new features that we offer? *

From a scale 1 to 10, how comfortable would you feel to search and compare our API to our competitor's one? *

Assuming that your training would be a 50 pages book, would you be able to read it during your free time and submit your questions in writing so you could conform with the rest of the team as soon as possible? *

Yes, I would feel comfortable to do it

No, I prefer to have someone to train me from the beginning

Assume that you have received an urgent ticket for a customer but It is already Monday, 17:30 pm and you didn't manage to close it yet. What are your next actions? *

I will contact the customer in order to postpone the deadline for Tuesday.

I work until Monday at 23:00 to deliver properly.

I will assign it to the next shift.

I report to my team leader and ask for his/her input, on what I should do.

From a scale 1-10, how would you rate your multitasking skills? *

From a scale 1-10, how would you rate your ability working under pressure? *

What is your net monthly salary? *

What is your desired monthly net salary? *

How do you see yourself in 5 five years within our organization chart? *

I would like to undertake leadership responsibilities by managing a team

I want to be better at my job position

I want to learn more about tech sales

I want to undertake responsibilities related to developing new services as a product

Which is the main reason that would drive you in searching new working opportunities ? *

I am looking for higher salary.

I want better working conditions.

I want a less stressful business environment.

I want to work for a big company.

I want to improve my job position.

Based on our needs and your tech background, you would fit in several job positions. Please choose your preferred one *

Customer Support

Software Recruiter

QA engineer

Tech Development Administrator

Software Sales Executive

Which is your notice period? *

Immediately

In one week

In two weeks

In one month

GDPR Agreement 1 *

I consent to share my personal details with AMD Telecom in the context of participation in the company's recruitment process.

GDPR Agreement 2 *

I consent to receive communication by email or phone in regard to my participation in the recruitment process of AMD Telecom.

Thank you for your time!

Please press the "submit" button and our HR department will reach you for the next step of our recruitment process as soon as possible!

Please note that our company maintains the right to investigate further your answers.