Customer Care Prequalification

Application Form for Customer Care Vacancy

As an After Sales Agent, you will be an active part of our sales team by supporting the Sales department in outbound calls aiming to succeed cross-sell and up-sell activities. Moreover, you will be requested to qualify customers and make product and service suggestions to meet the customer’s specific needs.

Responsibilities:

Contact existing inactive customers to investigate the reason of non activity
Demonstrating our products/platform features and train the customers
Contact existing active customers to achieve up-selling and cross-selling of our wide range of products
Offer support for campaigns that do not have expected results to demonstrate the potential of our platform/product
Send emails to present new services - products to our customers
Achieve increase of current revenue and improve customer experience with our customers
Act proactively to meet deadlines and going the extra mile if needed
Ensure compliance with company’s policies/procedures

Dear applicant, our HR team would like to invite you to fill out our first evaluation form. This is the first step to provide us with some necessary information, so that our experts will be able to get to know you better!

GDPR Agreement 1 *

I consent to share my personal details with AMD Telecom in the context of participation in the company's recruitment process.

GDPR Agreement 2 *

I consent to receive communication by email or phone in regard to my participation in the recruitment process of AMD Telecom.

Full Name *

Email *

Phone *

Your LinkedIn Profile *

Date and Time of your Application *

What is your residential address *

For which city - country are you applying for *

How did you find us *

Please upload your CV *

Please upload your cover letter, if any

Have you completed the mandatory military service? *

Completed

Not completed

Currently on duty

Not obligatory in my country

For how many companies have you worked in the last 5 years? *

1

2

3

4

5

Level of academic education relevant to the job position *

High School/ Elementary

Certification/ Diploma

Bachelo'rs Degree

Master's Degree

PhD

How would you describe your relationship with technology? *

I regard it as my best friend.

We are doing well enough, I can understand easily the technology trends

I don't know, we just met each other.

I think it's a necessary evil.

It's my worst enemy.

How many years of proven working experience in a digital - technology related work space do you have? *

Only my internship

Less than 1 year

1-2 Years

2-4 Years

4-7 Years

7-10 Years

Above 10 years

How would you rate your English level? *

Beginner

Intermediate

Fluent

Native Speaker

Are you confident with sales and pursuing set goals? (presentation, negotiation, communication etc.)? *

Yes

No

How confident do you feel in handling many tasks at the same time?(3 max) *

Not Confident at all

Somewhat Confident

Confident

Very Confident

Let's assume that you are requested to present our services to one of our prospect customers. How confident would you feel? *

Not Confident at all- My presentations skills is something that I need to work on

Somewhat Confident- My presentation skills are not my strong point, but I can try my best

Confident - I am feeling pretty sure about my presentation skills

Very Confident - My presentation skills are my strong asset

What is your favorite aspect of this role? *

Actually this is my first time that I will work as a customer success consultant or account manager, so I don't really know what my favorite thing would be

Responding to client issues-Building Trust and Transparency with Client

Cross-Selling - Upselling

The Aid in product design and product development.

Have you ever worked again as a Customer Success Consultant or Account Manager? *

Yes

No

If yes, for how long?

Less than 1 year

1-2 Years

2-4 Years

4-7 Years

7-10 Years

Above 10 years

How comfortable would you feel making the FIRST contact with an eshop, which is a productive customer of ours, in order to present our new services and the benefits that it would have by using them? *

How confident would you feel to pick up the phone and contact one of our clients in order to sell an additional service? *

How confident would you feel to turn a customer objection from "no" to "yes"? *

Not Confident at all

Somewhat Confident

Confident

Very Confident

Let's say that you receive a complaint from a customer about a product. He is not satisfied from the results .What will be your next actions? *

How many direct outbound telephone calls to new - distinct prospect clients would you consider acceptable to perform on a daily basis? *

I am not interesting in handling any customers

1-5 calls

5-15 calls

15-20

20-40

40+

Would you be interested in working with CRM software to prioritize leads and develop marketing campaigns? *

Yes

No

Which of the following CRM systems do you usually use? *

Salesforce

Freshsales

Pipedrive

HubSpot

Zoho

Dynamics

bitrix24

I don't use any CRM System so far

Do you have set KPIs? *

Yes

No

If yes, please describe your KPIs

Do you have professional experience in cross seling and upselling as a job position? *

Yes

No

At what percentage of your time would you be interested to occupy with cross/ up-selling vs sending presentations with our services to prospect customers? *

100% cross-selling - 0% presentations

80% cross-selling - 20% presentations

50% cross-selling - 50% presentations

20% cross-selling - 80% presentations

0% cross-selling - 100% presentations

Do you have experience in setting campaigns using Google Ads or Facebook Ads? *

Yes

No

How confident would you feel to do competition research using the google search engine? *

Not Confident at all

Somewhat Confident

Confident

Very Confident

Have you ever made any digital marketing campaign? *

Yes

No

Do you manage any specific clientele? *

Yes

No

If yes, how many customers, in total, do you currently manage? *

1-10 customers

11-20 customers

20-50 customers

50-100 customers

100-500 customers

500+

I am not handling any customers

Assuming that your training would be a 50 pages book, would you be able to read it during your free time and submit your questions in writing so you could conform with the rest of the team as soon as possible? *

Yes, I would feel comfortable to do it

No, I prefer to have someone to train me from the beginning

Assume that you have received an urgent ticket for a customer but It is already Monday, 17:30 pm and you didn't manage to close it yet. What are your next actions? *

I will contact the customer in order to postpone the deadline for Tuesday.

I work until Monday at 23:00 to deliver properly.

I will assign it to the next shift.

I report to my team leader and ask for his/her input, on what I should do.

What is your net monthly salary? *

What is your desired net monthly salary? *

Would you attend training seminars on Saturday twice per month for a period of three months, paid by the company? *

Yes

No

Would you attend training seminars paid from the company, after 17:30 pm twice per week? *

Yes

Yes, if the notice period is at least one week earlier.

No

How do you see yourself in 5 five years within our organization chart? *

I would like to undertake leadership responsibilities by managing a team

I want to be better at my job position

I want to learn more about tech sales

I want to undertake responsibilities related to marketing

Which is the MAIN reason that would drive you in searching new working opportunities ? *

Which is your notice period? *

Immediately

In one week

In two weeks

In one month

In two months

Finaly, what are three adjectives a former employer would use to describe you? *

Thank you for your time!

Please press the "submit" button and our HR department will reach you for the next step of our recruitment process!

Please kindly check your email as to find more information regarding the status of your application.

**Please note that our company maintains the right to investigate further your answers.